Support

HiveStock™ support

Existing customer and need help? We're here.

Contact support

Please include your company and site, which cabinet, what happened and when, and a photo of the screen if you can. Faults are resolved remotely where possible; engineer visits and parts within 48–72 hours of being reported.

Quick fixes

Badge not recognised

Ask your supervisor or site administrator to check your account is active and your badge is registered.

Can't take an item

You may have an overdue loan item. Return it and try again, or ask your supervisor.

Cabinet shows offline

Keep using it as normal. Transactions are stored and sync automatically when the connection returns. If it stays offline for more than a few hours, email support.

Screen frozen or door won't open

Don't switch the cabinet off. Email support with the cabinet name and a photo.

Guides

User Guide

Coming soon

Quick Start Guide

Download PDF

Administrators